Pay Grade: 4180 

Position Control: 3402

Department: Management Information Systems

Accountable To: Administrator of Network Systems

FLSA Status: Non-Exempt 

Creation/Revision Date: November 23, 2020

Summary: Under general direction, incumbent(s) installs and maintains enterprise server systems hardware and software, and ensures network and server systems meets District demands. Incumbent(s) assist in maintaining the physical network infrastructure such as the data, voice and video systems. In addition, incumbent(s) will travel to the various district sites, which requires possession of a valid and current Arizona Department of Transportation Driver’s license as well as a clean driving record.

Essential Functions:

• Install, configure, and maintain enterprise systems such as servers, network switches and routers, backups, storage arrays, UPS, and printers.
• Install, configure, and maintain operating systems such as Windows Server and VMware ESXI; as well as enterprise applications such as Windows Active Directory, VMWare VCenter, Exchange Server, IIS, Antivirus, and SQL Server.
• Install, configure, and maintain all aspects of a converged VoIP telephony system including server based call managers, voicemail systems, and 911 services. Performs Moves, Adds, and Changes to VoIP and analog telephony devices as needed.
• Troubleshoot and maintain district ip video distribution, and Public Address Systems, coordinating repairs with outside vendors as necessary.
• Monitor and troubleshoot Local/Wide Area Network switching and routing problems using various network tools such as Omnipeek, Wireshark, and Solar Winds Orion.
• Serves as technical expert in recommending hardware and software components for system builds, such as building server BOM’s and recommending appropriate specifications and versions to Sr. leadership.
• Maintains technical documentation regarding server/network configurations.
• Performs other duties of a similar nature or level.

Required Qualifications:

To be eligible for this position, an applicant must meet the following required qualifications. Verification of these required qualifications is necessary.

• Experience troubleshooting and repairing enterprise hardware such as HP, Dell, or IBM servers, SAN and storage systems, and network attached printers;
• Experience managing and troubleshooting server operating systems and Hypervisors such as Windows Server, Linux, and VMware ESXI;
• Experience managing Windows Active Directory, Group Policy, and domain services such as DNS, DHCP, WINS, SNMP, and NTP;
• Experience managing enterprise backup systems;
• Familiarity with current network principals and methodologies;
• Base level knowledge of MS Visio and Project;
• High School diploma or equivalent (G.E.D.) prior to being hired;
• Valid Arizona Department of Transportation Driver’s License.

Preferred Qualifications:

It is preferred that applicant possesses the following preferred qualifications; however, the following qualifications are not required to be eligible for this position.

• Bachelor’s degree in computer science, information systems, or related field;
• Two years’ experience troubleshooting and repairing enterprise hardware such as HP or Dell servers, SAN and storage systems, and network attached printers;
• Two years experience managing and troubleshooting server operating systems and Hypervisors such as Server 2008-2019, Linux, and VMware Vsphere;
• Two years experience managing Windows Active Directory, Group Policy, and domain services such as DNS, DHCP, WINS, SNMP, and NTP;
• Two years experience managing large scale backup systems, preferable Tivoli Storage Manager;
• One year experience managing and troubleshooting Cisco local and wide area network technology;
• Two years experience managing and troubleshooting Voice over IP systems such as Cisco Unified Communication Manager, Cisco Unity, and Cisco UCCX;
• Experience in common scripting languages and shells such as PowerShell, or VBS;
• Certifications: MCSA/MCSE, CCENT/CCNA, A , Network .

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Working Conditions:

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to extreme cold. The noise level in the work environment is usually quiet.